Refund Policy

Which terms apply?

Refund and cancellation arrangements depend on what you purchase. Review the signed proposal, order or product terms presented at purchase alongside this policy. Specific terms govern their subject matter where applicable, subject to mandatory legal rights.

Digital product and software purchases have a 7-day refund request window. This window does not automatically apply to custom project deposits, milestone payments or subscription renewals; those categories are explained below. Nothing in this policy removes rights provided by applicable law.

Custom services and projects

A project agreement should explain deposits, milestones, acceptance, cancellation and the treatment of work already performed. A refund request may require reviewing completed work, committed costs, payments received and the reason the engagement ended.

A deposit is not automatically described as fully refundable or non-refundable by this page. The signed agreement should provide the applicable terms. Request clarification before paying if the treatment of a deposit or milestone is unclear.

Digital products and software

You may request a refund for a digital product or software purchase within 7 days of purchase. Contact us using the purchase email and order reference. Any additional product-specific terms are presented before purchase and remain subject to applicable legal rights.

For a defective product, unavailable access or a purchase made in error, contact the relevant support channel with the order reference and a description of the issue. The applicable product terms and legal rights determine the available remedy.

Subscriptions and renewals

You can cancel your subscription at any time to stop future renewals. Your plan remains valid until the end of the current paid billing period. Use the cancellation option in the product where available, or contact us for help. Cancellation alone does not provide a prorated refund for the remaining period.

For a refund request involving a subscription charge, contact us with the charge date and subscription details. Any product-specific refund terms presented at purchase and applicable legal rights govern the request.

Third-party and pass-through charges

Payment-processing, hosting, messaging, API, domain or other third-party charges may be governed by the provider's refund rules and may not be recoverable after use or commitment. Relevant charges and responsibilities should be disclosed in the order or agreement.

This is not a blanket statement that every third-party charge is non-refundable. The specific provider rules, the transaction circumstances and applicable law must be checked.

How to request a review

Email contact@kodepundit.com or the product support address shown on your receipt. Include your name, purchase email, order or invoice reference, what you purchased and the reason for the request. Do not send full card details or passwords.

Keep relevant correspondence and explain whether you are requesting cancellation, correction of a duplicate charge, a refund or help resolving a product issue. The team may need further information to identify the transaction and assess the request.

Approved refunds and payment issues

If a refund is approved, we confirm its amount and handling with you. Refunds are returned through the original payment method where supported; any alternative is agreed and verified. Processing time depends on the payment provider and bank. The 7-day request window is not a promise that funds will settle within 7 days.

Report duplicate or incorrect charges promptly. This policy does not restrict mandatory rights or prevent you from raising a payment dispute through an available lawful process.

Updates

The terms presented for a purchase remain identifiable from its order or agreement. Updating this general page does not automatically replace the refund terms of an existing purchase. The effective and last-updated dates are shown above.